An actionable IT strategy for Nederlandse Spoorwegen
Nederlandse Spoorwegen NV (NS) is the largest railway company in the Netherlands. On average, NS transports 1.1 million passengers a day. The mobility market is changing rapidly, in terms of customer behavior, new entrants and diversification of customer channels. NS is therefore transforming from a train company to a mobility provider, with rail transport being part of their offerings. To make this transformation possible, a versatile organization in terms of IT and human resources is essential.
In 2020 NS merged its Business and IT departments into the ComIT department, so business and IT could achieve accelerated output in an agile way. The new organization encountered limitations in the IT landscape, preventing swift, versatile business support, leading to following questions.
The massive challenge, both internal (legacy, fragmented IT) and external (rapidly changing market conditions) required a structured approach, in close collaboration with NS-teams.
The delivered IT Strategy, as part of the over-all NS ambitions, enabled the organisation to execute the IT Transformation and master it.
“Our IT Strategy is the foundation of our digital ambitions. It should swiftly and versatile support our commercial offerings in the rapidly changing mobility marketspace“Ivo Steffens, Director Commerce & IT
|CLIENT||Nederlandse Spoorwegen NV|