Client cases Building Univé’s customer-centric IT organization

Building Univé’s customer-centric IT organization

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Univé is a cooperative insurance company with 1.6 million customers and 110 outlets across The Netherlands. In 2015 Univé faced a turbulent environment, with management, internal stakeholders and customers all demanding significant improvements of the IT function > In 2015, Univé faced a turbulent situation in which stakeholders throughout the organization as well as customers demanded significant improvements of Univé’s IT.


Univé needed a partner to transform from a process-thinking organization to a customer-focused one.

  • How to streamline business demand and centralized IT supply?
  • How to deliver solutions, that create synergy across logistical networks and business units?
  • How to structure the IT organization to remain agile?
  • How to improve the data analytics capabilities?


Since 2013 we have been Univé’s strategic partner during various transformations.

  • Design and implement a new business-facing IT organization
  • Facilitate organizational change (culture & attitude)
  • Design and implement an Agile way-of-working
  • Initiate migration of legacy systems to market-standard solutions
  • Set up organization structure to coordinate data analytics skills


We helped Univé design and implement a customer-centric, agile and efficient IT organization.

  • Reduction of IT costs by 40%
  • Improved employee satisfaction
  • More stable and future-proof IT systems
  • Simplified organizational structure
  • Pioneered Agile-thinking in practice
  • Improved delivery in close collaboration with the business
  • Data Competence Center up and running

The strength of Anderson MacGyver is a combination of inspiration, clout, hands-on mentality, organizational knowledge, vision, strategy and pragmatism.

Frank Dijkstra – IT Director Univé

INDUSTRYFinancial Services
REVENUE€507 million (2019)
WORKFORCE~700  (2020)
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