Client cases A dedicated ‘do it yourself’ IT team transforms to a team managing valuable partners

A dedicated ‘do it yourself’ IT team transforms to a team managing valuable partners

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Rotterdam The Hague Airport is a regional airport located near Rotterdam and The Hague in the Netherlands. This airport, mainly serves the South Holland region and offers both domestic and international flights. With a modern terminal and various facilities, the airport offers travellers a convenient gateway to Europe. Rotterdam The Hague Airport is part of the Royal Schiphol Group​


How to face the upcoming challenges with the current IT team

For the airport IT department there were three key themes:

  • How to be ready for the planned growth, after the COVID pandemic drop in flights
  • How to ensure continuity for service delivery with the dedicated but small team, also given growth
  • How to deal with the increasing risk of Cyber Security issues

And given this these themes there were some contextual requirements:

  • Involve the current IT team in the design
  • Align with the holding company Royal Schiphol Group


First Anderson MacGyver delivered a sourcing strategy. This strategy took the RTHA business perspective as its starting point. Using in in-depth knowledge of airport operations several scenarios were defined. The future IT sourcing strategy was decided with the business leadership ​​

Partners were selected based on alignment with the sourcing strategy and a cultural fit with RTHA

Two parties were contracted for IT services such as desktop provisioning, LAN, cyber security and back-end run and change. This also led to a major transition from current operations to market standards

Training of the IT team is provided by Anderson MacGyver to support the transition from ‘do-it-yourself’ to a true IT sourcing management team


RTHA was able to transition to a new situation with the new partners and be ready to support future growth smoothly

  • No negative business impact during transition
  • Team focuses now primarily on business needs, not technology operations
  • Team is ready and able to manage sourcing partners and secure quality of service delivery in daily operations
  • Better resilience against cyber threads

Anderson MacGyver has given structure to our IT spending and has ensured succes with it. ​

Bart Honing, Manager IT Rotterdam The Hague Airport​
CLIENTRotterdam The Hague Airport
INDUSTRYTravel, Transport and Logistics​
Revenue€ 40 MLN (est.)​
WORKFORCE100+ (est.)
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