A dedicated ‘do it yourself’ IT team transforms to a team managing valuable partners

For the airport IT department there were three ​key themes:​

• How to be ready for the planned growth, after the COVID pandemic drop in flights​
• How to ensure continuity for service delivery with the dedicated but small team, also given growth​
• How to deal with the increasing risk of Cyber Security issues​

And given this these themes there were some contextual requirements:​

• Involve the current IT team in the design​
• Align with the holding company Royal Schiphol Group​

First Anderson MacGyver delivered a sourcing strategy. This strategy took the RTHA business perspective as its starting point. Using in in-depth knowledge of airport operations several scenarios were defined. The future IT sourcing strategy was decided with the business leadership ​​

Partners were selected based on alignment with the sourcing strategy and a cultural fit with RTHA​

Two parties were contracted for IT services such as desktop provisioning, LAN, cyber security and back-end run and change. This also led to a major transition from current operations to market standards​

Training of the IT team is provided by Anderson MacGyver to support the transition from ‘do-it-yourself’ to a true IT sourcing management team

RTHA was able to transition to a new situation with the new partners and be ready to support future growth smoothly​

• No negative business impact during transition​
• Team focuses now primarily on business needs, not technology operations​
• Team is ready and able to manage sourcing partners and secure quality of service delivery in daily operations​
• Better resilience against cyber threads​